Frequently Asked Questions

No we are not an Agency, we are a unique online Platform for Professional Carers and Australian Families to connect without the high fees. We do not interview or reference check any of the Carers on our site, it is the responsibility of the Employer to do this. We encourage all Parents and Employers to do their own screening process including calling 2 referees the Carer provides you with. We do however filter the applicants and only allow Carers with a WWCC, current First Aid and min 2 years experience to advertise on our platform. These documents are not sighted by NPC and again up to the Employer to request to view any documentation required.

It can be difficult for parents to gauge what their Nanny requires in terms of education, certifications and remuneration. Each family will have their own desires and requirements for the role they are offering, however most professional ‘Nannies’ will and should have a Working with Children Check and current First Aid as a bare minimum. A WWCC is a requirement to work with Children and is not optional and is different each state. Please always make sure your Carer has this. Please see the resources page for links on how to apply. Babysitters, Mother’s Helpers and Junior Child Carers don’t always have a First Aid Certificate, however we feel it’s very important for obvious safety reasons and only allow Carers on our site who have this important training. Childcare Educators now all need to have completed the Certificate III in Early Childhood Education & Care. Its invaluable for a Nanny to hold specific childcare training and qualifications, however long term experience is also important when searching for a good Nanny and shouldn’t be looked passed.

If you are not receiving any responses to your advert, first thing you need to look at is the pay rate you are offering for the duties being asked. Please read our pay guideline. You may not be offering a high enough rate for the role which in turn puts applicants off. A lot of Carers also have a minimum of 4hr shifts at a certain hourly rate (to make the job worthwhile). After tax and petrol etc, they want to earn a profit. Many After School Care roles only offering 2 – 3 hrs at a lower rate, usually don’t attract many people. Make the job on offer fair and desirable to attract the right person. Make sure your AD is easy to read with all relevant information, using bullets points is good with a clear heading. The clearer it is the more success you will have.

The Australian rates in our Pay Guideline are all before tax and rates will likely be higher if a Nanny works as a sole trader thus organising their own tax, super etc. We have set a minimum hourly rate of $23ph on our Website and in our Nannies and Families Australia Facebook group. If you are offering below that, please find alternative recruitment avenues.